Many people, myself included, want to be known as a customer-centric company. The world of marketing is full of sales pitches and sales people, and while the sales pitch isn’t always as good as the sales person, our customer service is excellent.
The problem is that customer service is often a poor reflection of the company itself, as many companies are too focused on their own sales pitch. A great example of this is the way that Sony and Microsoft treat their customers, especially the video game community. Sony’s Playstation Network is a massive sales and service center for Sony’s games.
Sony owns this. Sony is a consumer-facing company that cares about its customers. But Sony has a lot of responsibility to its customers as a company. It should be a place that cares about the community it created, but it just isn’t.
The PlayStation Network is a huge service center for games. It houses over 30,000 members and is one of the largest on the web. Sony is the largest publisher of games in the gaming world, so naturally it is going to try to build goodwill with its customers. In order to do this, it has to be customer focused. It should be a place you go to when you want to buy stuff. It should provide great customer service.
Sony is good at doing this. Its own website is a great example of this, but the big deal is its PlayStation Store, which houses nearly every major game on the PS3. Its a great place to buy cheap games and a great place to sell high-demand games. With a great customer service experience, people will remember and remember where they bought their games.
What makes Sony’s PlayStation Store great is that it’s customer focused. It’s a place where people can go and find games that are only a few dollars away from their door. It’s a great place to get a game on launch day, a great place to get a game on any day of the year. And it’s a great place to sell games to people who have been playing for a long time.
As a marketer, I enjoy my job because it pays well. But I also enjoy it because it provides us with a great opportunity to make money. I know a lot of people out there who have a lot of games they bought on launch day that they can sell at a good price. I have no problem selling games. The problem I always have is trying to make a sale. I’m a terrible salesman.
A good salesperson will ask for feedback, listen to their customers, and show them ways in which they can improve their current offerings. They’ll also be willing to take the time to actually talk to their customers and try and understand them. This is what makes good marketing. This is what makes people feel good about their experience with your game and your company.
I think a lot of companies have a sales culture that is focused on product, sales, and profit. When a sales person talks to a customer about anything related to their games they tend to focus on products and sales. When they talk to a customer about anything related to their company they tend to focus on profits. If you want to sell games then sell games, but if you want to sell a company then become a better salesperson.
I love talking to customers, and I think that is the main reason why customer-centric marketing is so important. I think that customer-centric marketing is also the key to a good company. What I mean by that is that you should aim to make your customers feel like you care about them enough to be willing to invest time and money into them. I think that is why you need to focus on your customers instead of just selling products.
